Refund Policy

1. Scope

This Refund Policy applies to all subscription fees and account slot charges paid to MetaKit. It forms part of our Terms & Conditions. Capitalised terms not defined here have the meaning given in those Terms.

MetaKit bills monthly on a per-account-slot basis: $5 per read-only slot and $10 per full slot. An "account slot" is the paid capacity to connect one MT5 trading account. A slot is "used" the moment a trading account is successfully connected to it.

2. When you can get a refund

You are eligible for a full refund of a given charge only if both of the following are true:

• The slot is unused. No MT5 trading account has ever been connected to the slot you are requesting a refund for.
• You request within 24 hours. Your request reaches us within 24 hours of the charge — that is, within 24 hours of the moment you purchased the subscription or added the additional account slot.

This applies equally to your first subscription purchase and to any subsequent slot you add to an existing subscription.

3. Used slots are not refundable

Once a trading account has been connected to a slot, that slot is non-refundable for the billing period in which it was used. This is the case regardless of:

• how briefly the account was connected;
• whether you subsequently removed or disconnected the trading account;
• whether you actually placed trades, ran a copier, or called the API;
• whether you were satisfied with the results; or
• how much of the billing period remains.

Connecting an account consumes the service the slot pays for — we establish and maintain a broker connection, retrieve and store account data, and make it available through the API, webhooks and dashboard. That cost is incurred at connection, which is why usage is the point of no return.

Removing a trading account frees the slot for reuse within your current billing period, but does not generate a refund or a credit.

4. Outside the refund window

We do not issue refunds — including for unused slots — where the request is made more than 24 hours after the charge. We also do not offer:

• Pro-rated refunds for cancelling mid-period. Cancellation takes effect at the end of the current billing period, and you retain access until then.
• Refunds for renewal charges where the slot was used in any prior period, unless the renewal itself falls within the 24-hour unused-slot rule above.
• Retroactive refunds for periods in which the account was active but you did not use it.

Because billing is monthly, the maximum exposure from an unwanted renewal is a single month. We recommend cancelling before your renewal date if you do not intend to continue.

5. What refunds do not cover

For the avoidance of doubt, and consistent with Sections 6, 9 and 10 of our Terms & Conditions, we do not issue refunds, credits or compensation for:

• Trading losses of any kind, including losses arising from the trade copier, slippage, latency, missed or duplicated orders, or orphaned positions.
• Failed prop-firm evaluations, breached funded accounts, margin calls or stop-outs.
• Losses or dissatisfaction arising from a master account you chose to copy.
• Broker-side issues, including a broker refusing connections, restricting copy trading, changing server details, or going offline.
• Your broker or prop firm prohibiting use of copy trading or automation — you are responsible for checking this before purchasing.
• Service interruptions, downtime or degraded performance, except where we determine at our discretion to issue a goodwill credit.

6. How to request a refund

Email [email protected] from the address registered to your MetaKit account, within the 24-hour window, including:

• your account email;
• the date and approximate time of the charge;
• the slot type (read-only or full) and how many slots; and
• a brief reason for the request.

We verify eligibility against our records of when the charge occurred and whether any trading account was ever connected to the slot. Our connection logs are determinative on the question of whether a slot has been used.

7. Processing and timing

We aim to review requests within 3 business days. Approved refunds are issued through Stripe to the original payment method — we cannot refund to a different card, account or method.

Once processed, funds typically appear within 5–10 business days, depending on your bank or card issuer. That timing is controlled by Stripe and your issuer, not by us. Any currency conversion differences or bank fees are not reimbursed.

Where a refund is approved, the corresponding slot and any dependent connections or copiers are removed from your account.

8. Chargebacks

If you believe a charge is incorrect, please contact us first — most issues are resolved quickly. Initiating a chargeback or payment dispute without contacting us may result in immediate suspension of your account and all connected services, including active copiers, while the dispute is investigated. We reserve the right to contest disputes we consider unfounded and to recover associated costs.

9. Statutory rights

Nothing in this policy limits any non-waivable refund or cancellation right you have under mandatory consumer law in your jurisdiction. Where such a right applies and conflicts with this policy, that right prevails to the extent of the conflict.

10. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase. Material changes will be notified by email or through the dashboard.

11. Contact

Refund requests and questions: [email protected].